Shipping policy


SHIPPING FEES

  • The Valóre Collection offers FREE standard shipping anywhere in South Africa for all orders with a subtotal over R1000 (before any discounts, vouchers, or promo codes are applied). For orders below this threshold, a standard flat shipping fee of R70 will be applied at checkout.


DELIVERY TIMEFRAMES

  • Delivery times vary depending on where an item is stocked and fulfilled from. Your product page and order confirmation will indicate which timeframe applies

  • Local Stock Items: Typically dispatched swiftly, with delivery arriving within 2 to 7 business days after your payment has fully cleared.

  • Denmark Warehouse Sourced Items: Some items are fulfilled from international partner warehouses. These typically arrive within 2 to 4 weeks from confirmed payment, due to international processing and customs clearance. This will be clearly indicated on the product listing before you check out.

  • Card and Instant EFT payments generally clear within minutes to a few hours; manual EFT payments may take 1–2 business days to reflect and will only be processed once confirmed.

  • Orders over Weekends/Public Holidays: Orders placed during these times will be processed on the next business day.

  • High-Value Items: All watches are shipped with tracked, signature-required courier service. We are not liable for loss or theft once a parcel is confirmed delivered and signed for at the provided address.


OUR ON-TIME GUARANTEE

For Local Stock Items (estimated 2–7 business days):

  • If delivery takes longer than 7 business days but arrives within 20 business days, and the delay was not caused by an incorrect address or courier disruptions outside our control:

  1. If you paid a shipping fee, it will be fully refunded to you.

  2. If your order qualified for free shipping, you will receive a R100 store coupon as compensation for the inconvenience.

  3. If delivery has not arrived within 20 business days of dispatch, you may choose between a full refund or a replacement item (subject to stock availability), in addition to any applicable compensation above.

For Overseas-Sourced Items (estimated 2–4 weeks):

  • If delivery takes longer than 4 weeks but arrives within 8 weeks, and the delay was not caused by an incorrect address, a customs hold due to incorrect buyer-provided information, or courier disruptions outside our control:

  1. If you paid a shipping fee, it will be fully refunded to you.

  2. If your order qualified for free shipping, you will receive a R100 store coupon as compensation for the inconvenience.

  3. If delivery has not arrived within 8 weeks of dispatch, you may choose between a full refund or a replacement item (subject to stock availability).

Both guarantees exclude delays caused by incorrect or incomplete address details provided at checkout, failure to be available to receive/sign for the parcel, customs delays resulting from incorrect buyer-provided information, or courier disruptions beyond our reasonable control (e.g. strikes, extreme weather, natural disasters). If you need to correct your address after dispatch, please contact us immediately, we'll do our best to assist, but cannot guarantee changes once a parcel is in transit


LOST OR STOLEN PARCELS

If tracking shows your parcel as lost (no movement for 10+ business days without delivery confirmation), please contact us and we will open an investigation with our courier partner. Confirmed lost parcels will be replaced or refunded at no cost to you.


TRACKING YOUR ORDER

Once your package is scanned into our courier partner's depot, you will receive an automated email containing your tracking number and a direct link. This allows you to track your parcel's journey right to your doorstep.


NEED ASSISTANCE?

If you have any questions about your delivery or need help tracking a package, our customer support team is always here to assist. Please visit our Contact Us page to get in touch.