FAQ
What payment methods do we accept?
We accept Credit card, Debit card, Apple pay, Google pay, Samsung pay and EFT. All payments are processed securely through Yoco, and your order will only be dispatched once payment has fully cleared.
When will I get my order?
Delivery times depend on where your item is stocked. Local stock items typically arrive within 2–7 business days. Items that are sourced from our Mauritus warehouse may take up to 2–4 weeks to arrive due to Ocean transport and customs. The delivery section will indicate which items will have what delivery times before you check out.
Can I track my order?
Yes. Once your order is dispatched, you'll receive an automated email with your tracking number and a direct link, so you can follow your parcel's journey right to your door.
How common are delays common?
No, the vast majority of locally stocked orders arrive within our standard timeframes while our Mauritius stocked items can take incur delays do to maritime transportation complications but In the rare case of an unexpected delay, we back every order with our On-Time Guarantee if your delivery takes longer than expected, you're covered by a refund of shipping costs, a store coupon or for significant delays, a full refund will be issued. See our Shipping and Delivery Policy for full details.
Can I change my order or shipping address?
If your order hasn't been dispatched yet, contact us as soon as possible and we'll do our best to update your details or item selection. Once an order has been dispatched, we're unable to guarantee changes, as it's already in the courier's hands but reach out anyway and we'll try to assist.
What is the return policy?
We offer a 7-day return window from the date of delivery. Items must be unworn, undamaged, and in their original packaging with tags intact. Visit our Return and Refund Policy page for full details, or contact us to start a return.