Refund policy

 

 

RETURNS

We want you to love your watch. If you're not fully satisfied, you may return your item within 7 days of delivery, subject to the conditions below.

To be eligible for a return, your item must be:

  • Unworn, unused, and in the same condition you received it
  • In its original packaging, with all tags, protective film, and documentation intact
  • Accompanied by proof of purchase (order number or receipt)

 

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Items marked as final sale or clearance at time of purchase
  • Items showing signs of wear, damage, or alteration not caused by us
  • Items returned without original packaging


HOW TO INITIATE A RETURN

  • Contact our support team via our Contact Us page within 7 days of delivery, including your order number and reason for return.
  • We will provide return instructions and an approved return address.
  • Once we receive and inspect the returned item, we will notify you of approval or rejection of your refund.
  • Approved refunds will be processed to your original payment method within 2-7 business days of us receiving the item.

 

RETURN SHIPPING COSTS

  • If the return is due to our error (wrong item sent, item defective on arrival, or significantly not as described), we will cover return shipping costs.
  • If the return is due to a change of mind, the customer is responsible for return shipping costs.


NON LOCALLY SOURCED ITEMS

As some items are fulfilled from overseas partner warehouses, returns on these items may take longer to process, and in some cases we may issue a refund without requiring the physical item to be returned, at our discretion, where return shipping costs would be uneconomical. This will be communicated to you clearly during the return process.

 

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, or is not what you ordered, please contact us within 24 hours of delivery with photos of the item and packaging. We will arrange a replacement or full refund, including shipping costs, at no charge to you.


EXCHANGES

We currently do not offer direct exchanges. If you'd like a different item, please return the original for a refund and place a new order.


CANCELLATIONS

Orders may be cancelled free of charge before dispatch. Once an order has been dispatched (including from an overseas partner warehouse), it can no longer be cancelled and must instead follow the return process above.